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30-Day Money Back Guarantee

Memento Electronics offers a 30-day, money-back guarantee. If for any reason you are not happy with your Memento Smart FrameTM purchased directly from our website, simply return it within thirty days from the date of purchase and we will refund the purchase price of your frame. Please contact Memento Customer Support and we will be happy to help you.

  • The original shipping costs are non-refundable. Memento Electronics is not responsible for any return shipment cost incurred to return the frame to our factory.
  • Do not return your frame before contacting Memento Customer Support. Memento Electronics is not responsible for lost packages by the carrier, or frames received that can’t be identified.
  • Before returning your frame, you should perform a factory reset. This way, your pictures will be erased and the original home screen restored. To perform a factory reset, please follow the instructions in the user manual.