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F.A.Q

How much power does use the Memento Smart Frame? (max, min)

Power usage is between 18-45 watts (less than a light bulb), depending on the brightness of the room - (the frame brightness auto-adjust to the room lighting).

What is the projected lifespan of the screen?

The lifespan is more than 50,000 hours, so between 8 and 10 years considering shut down at night.

Does the frame crop, zoom, or use borders?

The software is resizing the picture automatically to fit the aspect ratio of the frame.

What is the warranty?

We offer one year warranty on the product.

Does the smart frame have a power switch?

No. But the frame brightness is controlled by a light sensor to match the ambient lighting. It automatically turn off when the lights are out. There’s also a programmable sleep mode.

Can the frame be put into slideshow mode?

Yes, you will be able to create slideshows.

Will it be possible to purchase additional rolls of the FlatWire with the frame?

Yes. Additional rolls of Flatwire will be available on our online store when the memento ships.

How can I clean my Memento Smart Frame?

- Use a soft dry cloth without chemicals for cleaning, because the surface of polarizer is very soft and easily scratched. 

- Water, IPA (Isoproyl Alcohol) or Hexane are desirable cleaners. 

- Do not use Ketone type materials (ex. Acetone), Ethyl alcohol, Toluene, Ethyl acid or Methyl chloride. It might permanent damage to the polarizer due to chemical reaction.